Return & Refund Policy

Last Updated: 23 February 2026

Thank you for shopping at Pixel Poka. We strive to provide high-quality Google Pixel back covers and accessories. Please read our Return & Refund Policy carefully.

1. Return Eligibility

You may request a return if:

– You received a damaged product
– You received a wrong product
– The product has a manufacturing defect

To be eligible for a return:
– The product must be unused
– The product must be in its original packaging
– You must request within 48 hours of receiving the product
– Unboxing video proof is required for damaged or wrong product claims

2. Non-Returnable Items

We do not accept returns if:

– You changed your mind after ordering
– The product is used or physically damaged by the customer
– The return request is made after 48 hours of delivery
– No proper unboxing video proof is provided (for damage claims)

3. Return Process

To request a return:

1. Contact us via email at contact@pixelpoka.com or call +880 1961-215160
2. Provide your Order Number
3. Share clear photos and unboxing video (if applicable)
4. Our team will review and confirm the return eligibility

4. Refund Policy

– Once we receive and inspect the returned product, we will notify you.
– If approved, your refund will be processed within 5-7 business days.
– Refunds will be issued via the original payment method (bKash, Nagad, Bank Transfer, etc.).

5. Return Shipping Cost

– If the mistake is from Pixel Poka (wrong/damaged product), we will bear the return shipping cost.
– If the return is due to customer error, the customer must bear the return shipping charge.

6. Exchange Policy

We allow product exchange for:
– Wrong model ordered
– Size/model mismatch (if unused)

Exchange requests must be made within 48 hours of delivery.

7. Contact Information

Business Name: Pixel Poka
Email: contact@pixelpoka.com
Phone: +880 1961-215160
Address: Reazuddin Bazar 4000, Chittagong, Bangladesh

Pixel Poka reserves the right to update or modify this Return & Refund Policy at any time without prior notice.